by Chelli Johnson

B2B • SaaS

GlossGenius

GlossGenius is an all-in-one booking, payments and POS solution that helps beauty and wellness professionals drive bookings and their your business.

 
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Services

Marketing Operations

Drove brand awareness and product performance.

Business Operations

Led cross-functional teams to ensure successful project completion.

Trust and Safety Operations

Saved billing disputes including unauthorized transaction reports and fraudulent usage of cards.

Objectives

GlossGenius is an all-in-one booking, payments and POS solution that helps beauty and wellness professionals drive bookings and grow their businesses.

GlossGenius works out of the box with minimal setup and training to give clients an easy and stylish online booking experience. It manages all the little things that keep beauty professionals booked and on top of their day.

Chelli accelerated marketing technology and processes by establishing needs, budgets, and leading marketing technology projects that improved the marketing process.

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B2B • SaaS

Key Contributions✦

financial analysis • project management • account management • process improvement • change management • customer success

Chelli led a cross-functional team of 20 employees and contractors to successfully complete a web application development project, resulting in a 28% increase in revenue and a 23% improvement in customer satisfaction. She also developed custom training and education materials which established a more seamless onboarding process, reducing learning curves and increasing customer loyalty.

B2B • Saas

Strategies and Results✦

product development • data analysis • client relations • trust and safety resolution • business development

Oversaw the technology and automation processes used to streamline marketing practices. Leveraged customer churn and satisfaction data to inform customer success strategies and business development initiatives.

  • Increased revenue by 28%

  • Increased CSAT scores by 23%

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request an invitation

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care@scarletrosewest.com

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request an invitation • care@scarletrosewest.com •

CUSTOM creative business growth

Creative Business Studio
✦ Session

audience monetization • course & membership creation • program & community management • sales funnel optimization • launch strategy & execution

attract your ideal clients • build your client base • receive referrals • optimize your systems • scale your business • create passive income

business development • sales & marketing • client acquisition

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