by Chelli Johnson

B2B • SaaS

17hats

All-in-one businesses management + CRM software that streamlines, automates, and simplifies paperwork.

 
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Services

Marketing Operations

Strategic systems that guide users through the platform's features and functionalities.

Business Operations

Refined daily business activities to increase company value and revenue.

Objectives

Chelli spearheaded a premium business management service that provided personalized, well-trained, and cost-effective three-person Virtual Business Management Teams to manage client communications and day-to-day business operations.

She directed back-office operations for growing businesses that required more personalized attention, while enabling founders and executive leaders to refocus on business vision and development.

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B2B • SaaS

Key Contributions✦

business administration • operations optimization • project management • account management • risk management • operations management

Chelli administered virtual business management teams consisting of dedicated Client Coordinators, Account Managers, and Bookkeepers. The professional services and rapid response times of Chelli’s business management teams fielded customer calls, emails and text messages, automatically created, assembled, distributed and followed up with price quotes, contracts, invoices and related correspondence all while keeping an eye on essential record keeping like sales tax reporting, Invoice payments, and the P&L. Chell's business management team enabled small businesses to remain a strong competitor even as their business grows or expands in the markets they serve.

B2B • Saas

Strategies and Results✦

digital marketing • business development • client relations • process improvement • quality assurance

Combined powerful web-based flexibility with a business operations team and best business practices to respond quickly and efficiently to both clients and prospects to sell and upsell products and services.

  • Refocused business founders and executive leadership teams from back-office operations to business development.

  • Increased service bookings and product sales by 22%

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request an invitation

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care@scarletrosewest.com

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request an invitation • care@scarletrosewest.com •

CUSTOM creative business growth

Creative Business Studio
✦ Session

audience monetization • course & membership creation • program & community management • sales funnel optimization • launch strategy & execution

attract your ideal clients • build your client base • receive referrals • optimize your systems • scale your business • create passive income

business development • sales & marketing • client acquisition

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